This agreement provides Customer access and use of OsteoMemo's web-based EMR services, as specified on the applicable order or subscription agreement. These include OsteoMemo Basic and Pro plans, and may include optional services such as secure messaging or billing integrations ("Service").

Customer use of the Service is governed by OsteoMemo's Privacy Policy, Business Associate Agreement, and HIPAA Notice.

a. OsteoMemo Responsibilities

OsteoMemo will provide support in accordance with its posted support policy.

b. Customer Responsibilities

The Service is limited to Customer’s licensed staff. Customer is responsible for compliance with this agreement and must prevent unauthorized access. Customer may not resell, misuse, or reverse engineer the Service, nor use it in violation of any laws including HIPAA.

All data input by the Customer remains their property. Customer grants OsteoMemo a limited license to process data only to deliver the Service.

Additional details cover de-identified data, content uploaded by users, communication preferences (e.g., SMS reminders), and use of feedback for improving or marketing the Service.

Customers agree to pay applicable fees via credit card or bank transfer. OsteoMemo reserves the right to suspend services for non-payment and adjust pricing with 30 days notice. Applicable taxes are the Customer's responsibility.

OsteoMemo aims for 99% uptime. The Service does not provide medical advice or replace professional judgment. Customers are responsible for compliance with medical data laws, record retention, and patient privacy rights. OsteoMemo disclaims liability for clinical outcomes and data loss.

Each party agrees to protect the other’s confidential information using reasonable care. Confidentiality obligations survive the termination of this agreement.

All rights to the Service, including software, interface, and trademarks, remain with OsteoMemo. Customer content remains Customer’s property.

Customer grants OsteoMemo permission to use submitted feedback for promotional or development purposes. This includes testimonials, images, or user comments.

OsteoMemo shall not be liable for indirect or consequential damages. Total liability is limited to fees paid in the past 6 months.

This agreement remains in effect until terminated by either party with written notice. Customer data is retrievable for 60 days after termination. OsteoMemo reserves the right to suspend access for violations or non-payment.

All disputes must be resolved via binding arbitration in San Francisco, CA, unless the claim is under $10,000. Class actions are not permitted.

This agreement constitutes the entire agreement between the parties. No terms apply unless in writing. Customers agree to receive communications electronically. OsteoMemo may update this agreement with notice via email or through the Service.